Welcome to the Chicago Office Technology Group Service Center. Our service division is designed with the customer in mind. We implement an integrated model to provide the highest levels of service and support - a dynamic that few can match. You can count on our service team to know your products and solutions inside and out.
Dedicated Service Teams. From field service technicians to network integration specialists, our teams are assigned coverage areas to gain familiarity with your company and the history of your equipment. The service team in your area will understand all aspects of your account, improving the quality of each service visit. Communicating with a consistent technical team builds solid, knowledge-based relationships, avoiding the risk of dealing with service providers visiting your site for the first time.
Enhanced Technology Assistance. Our technicians are notified of your request through the latest communications technology, guaranteeing onsite arrival within 4 hours. They carry a full stock of parts - ensuring we arrive at your location with the correct items. Laptops ensure easy download of drivers and firmware upgrades, enabling onsite resolution in less time. We offer a lifetime technology performance guarantee and if we need to take your equipment offsite for repair, we will install a loaner until your equipment is operating at full capacity. We consistently perform quality checks to ensure we are exceeding your service expectations.
Proactive Account Management. Our service teams work proactively with you to guarantee your products and solutions function at maximum performance and that all service issues are quickly resolved. We take all necessary steps to prevent any issues from occurring, enhancing the functionality and efficiency of your equipment and network infrastructure.
Log your service request online - it's faster than phone! If you have questions, the answers are just a click away.
