Support
No Customer Left Behind is our value proposition to you - and it's what separates COTG from the competition.
Our value proposition is based on the fundamental principle that service is everything. Our customers are the focus of everything that we do - including streamlining processes and procedures, selecting new technologies, training our service and support teams and implementing creative financing solutions. We adhere to the rigorous standards set by our partners - expectations that are exceeded only by our own benchmarks.
Guaranteed live support during business critical hours ensures that your equipment and solutions are running when you need them the most.
Local customer service and technical support teams are territory-based, so they gain familiarity with your infrastructure and the history of your equipment and solutions. A consistent team builds strong, knowledge-based relationships that improve the quality of each support experience.
Support teams are equipped with the latest technology including laptops for real-time troubleshooting and blackberry devices for instant communication.
Field support teams carry a full stock of parts ensuring they arrive at your office with the correct items enabling onsite resolution in less time - and the first time.
In-house testing and training facility fully equipped with every model that we support, for live step-by-step assistance and continuing education for our support teams so we stay on the forefront of emerging technologies.
Local warehouse with extensive equipment, parts and supplies inventory allows our support teams to provide immediate response - whether you need new equipment, parts to keep your equipment running smooth or supplies for high-quality output - with no lengthy wait times.
Quarterly account reviews keep your office functioning at the highest level possible, addressing concerns before they happen.