Support Center

At COTG, we have a standard for client care, and we believe that starts with giving our customers all the information they need to ensure working with us is convenient, friendly and above all, a pleasant experience.

In the local area, we have over 200 Service Department Specialists and Technicians dispatched from our world- class Help Desk.

Please be sure to include the following information to ensure fast and accurate response: equipment tag ID or serial number, description of issue, first and last name, phone number, email address,and department/suite/room number if needed.

Request Service

Or call 630-771-8200, select option 2

Be sure to include equipment tag ID or serial number, quantities and color of toner needed, first and last name, phone number, email address,and department/suite/room number if needed.

Request Supplies Auto Toner Program

Call 630-771-8200, select option 1  or Fax: 630-771-8827

Request On Site Training:

The COTG Product Specialist Team offers unique value, delivering a combination of consulting experience and product expertise. We train and support the most sophisticated workflow environment.

As the industry’s most experienced and knowledgeable solutions partner, COTG provides a broad and comprehensive set of customer training services that encompass all of the workflow solutions components through onsite training, training guides and refresher courses. Each program is designed to address the needs of key operators, help desk support and general users.

Whether faced with the challenge of compensating for employee turnover or just providing refresher courses, our clients can rely on the know-how of the COTG Product Specialist Team.

Request Training